Refund policy
Return & Refund Policy
At Cart51, customer satisfaction is important to us. As we operate through trusted fulfillment partners, returns are accepted only in limited circumstances.
Returns
We do not accept returns or exchanges for change of mind, incorrect product selection, or any reason after successful delivery.
You may be eligible for a replacement or refund only if:
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You receive a damaged product.
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You receive a defective product.
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You receive the wrong item.
To report an issue, please contact us within 3 days of receiving your order via WhatsApp or email. Your request must include clear photos or a video showing the issue.
After reviewing your claim, we will arrange a replacement or refund if your request meets our policy requirements.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Products that have been used, washed, or damaged after delivery.
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Personal care and hygiene products.
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Sale or clearance items.
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Gift cards.
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Products reported after 3 days of delivery.
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Claims submitted without sufficient photo or video evidence.
Refunds
If your claim is approved, your refund will be processed using the original payment method whenever applicable. Depending on your payment provider, refunds may take 7–14 business days to appear.
For Cash on Delivery (COD) orders, approved refunds will be processed through an agreed payment method after verification.
Contact Us
WhatsApp: +92 315 5550491